Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Johnny Taylor

Miami,FL

Summary

Motivated professional with expertise in customer service, time management, and trend tracking. Proven ability to solve problems and develop solutions through effective team collaboration. Strong verbal and written communication skills, with a track record of building positive relationships and exceeding store objectives.

Overview

6
6
years of professional experience

Work History

FT Product Zone Specialist

Apple
Miami , FL
01.2025 - Current
  • Drove results in product zone and backstage opportunities.
  • Mentored junior team members on product zone metrics to enhance Apple Care & Accessory Attachment.
  • Foster quarterly focus behaviors to promote delivering a gift of a demo of Apple Intelligence .
  • Maintained up-to-date knowledge on products, in-store promotions, and sales strategies.

Miami WorldCenter Tech & Merch Team Experience

Apple
Miami, FL
01.2025 - Current
  • Ensured compliance with visual standards during product launches.
  • Maintained visual consistency throughout store displays to enhance customer experience.
  • Participated in overnight launches for iPad and MacBook, enhancing operational readiness.
  • Contributed to Back to School & Black @ Apple campaign for Vintage E, supporting marketing initiatives.

Aventura Tech & Merch Team Experience

Apple
Aventura, FL
02.2024 - 12.2025
  • Understand and maintain visual standards.
  • Supported Tech & Mech pro(s), daily opening and closing procedures.
  • Participated in the overnight launch(s) for the MacBook, iPad, Pride, Back to School, and iPhone for Vintage D.

Tech & Merch Pro Experience

Apple
Miami, FL
04.2025 - 04.2025
  • Lead the development of a unified team mindset to uphold Vintage-E visual standards.
  • Coordinated new table format positioning, collaborating with tech and merch/backstage teams.
  • Led Black @ Apple Watch band campaign for Vintage-E overnight success.
  • Co-managed back-to-school campaign, ensuring seamless execution for Vintage-E overnight.

NSO Miami WorldCenter R-752 Team Experience

Apple
Miami, FL
01.2025 - 01.2025
  • Understanding and conveying the intent of the NSO project for Miami World Center Vintage E integration effectively.
  • Ensured compliance with safety guidelines during construction of Apple TV Avenue bay.
  • Provided feedback to enhance Vintage E integration for Apple TV Avenue bay.
  • Collaborating with a whole-team mindset on maintaining NSO visual standards.

PT Product Zone Specialist

Apple
Aventura, FL
10.2021 - 12.2024
  • Overcame customer objections using powerful product demonstrations.
  • Greeted customers and asked open-ended questions to assess needs.
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities.
  • Captured consistent customer NPS with friendly, knowledgeable support.

Operations Rotation Specialist Experience

Apple
Aventura, FL
09.2023 - 02.2024
  • Analyzed backstage procedures to enhance inventory accuracy.
  • Assisted in developing strategies that improved backstage productivity iPhone launch.
  • Collaborated with Product Zone and Tech & Merch Team to boost accessory attachment sales in Avenues/Apple Pick-up during peak holiday season.

Key Holder

Lululemon Athletica
Pembroke, FL
06.2020 - 09.2021
  • Assists in key aspects of store ops while ensuring Lululemon culture, philosophy, vision and values. Conducting sales associate interviews.
  • Improved employees' sales abilities, customer service skills, and overall performance with personalized coaching.
  • Enrolling Staff in people safety and Vision/Goals. Creating Monthly-Quarterly in-store budget strategies.

Education

Miami Lakes, FL -

Miami Lakes Educational Center
Miami Lakes, FL
06.2018

Skills

  • Product merchandising
  • Time Management
  • Inventory oversight
  • Product merchandising
  • Time Management
  • Inventory oversight

Accomplishments

  • 2025 Ovation Award for NPS Product Zone

Timeline

Tech & Merch Pro Experience

Apple
04.2025 - 04.2025

FT Product Zone Specialist

Apple
01.2025 - Current

Miami WorldCenter Tech & Merch Team Experience

Apple
01.2025 - Current

NSO Miami WorldCenter R-752 Team Experience

Apple
01.2025 - 01.2025

Aventura Tech & Merch Team Experience

Apple
02.2024 - 12.2025

Operations Rotation Specialist Experience

Apple
09.2023 - 02.2024

PT Product Zone Specialist

Apple
10.2021 - 12.2024

Key Holder

Lululemon Athletica
06.2020 - 09.2021

Miami Lakes, FL -

Miami Lakes Educational Center

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