Johnny Valle
Supervising Police Communication Technician
Brooklyn
Summary
Dynamic and results-driven professional with extensive experience at the New York City Police Department. Proven expertise in dispatching procedures and incident documentation, enhancing emergency response efficiency. Adept at fostering teamwork and quality customer service, ensuring effective communication and public safety. Recognized for streamlining operations and supporting crime reduction initiatives.
Overview
25
25
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Supervising Police Communication Technician
New York City Police Department
05.2016 - Current
- Ensured adequate staffing available to man all positions
- Created performance evaluations and monitored call takers and dispatchers for quality assurance.
- Supervise and direct E911 call takers, radio dispatchers and personnel performing clerical, administrative and other duties related to the provision of emergency service.
- Perform training as required; conduct investigations, write reports and issue command disciplines; make roll call changes and monitor operations during tour changes
Police Communication Technician
New York City Police Department
05.2000 - 05.2016
- Streamlined communication between officers and dispatch center by proficiently operating radio systems and equipment.
- Assisted in crime reduction efforts by diligently monitoring suspicious activities reported within the jurisdiction.
- Enhanced emergency response efficiency by accurately prioritizing and dispatching calls for service.
- Supported departmental goals with a strong commitment to quality customer service when interacting with both internal and external units and agencies.
Education
High School Diploma -
High School of Art And Design
New York 05.2001 -
Skills
Data entry proficiency
Incident documentation
Dispatching procedures
Public safety
Information gathering
Geographical awareness
Police terminology
Call prioritization
Radio communication
Message relay
Language proficiency
Accomplishments
- Supervised team of 20 or more staff members.
Certification
PST - Public Safety Telecommunicator
Timeline
Supervising Police Communication Technician
New York City Police Department
05.2016 - Current
High School Diploma -
High School of Art And Design
05.2001 -
Police Communication Technician
New York City Police Department
05.2000 - 05.2016
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