Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
CustomerServiceRepresentative

JOHN P SHROYER

Pataskala,Ohio

Summary

Energetic achiever who can work independently to successfully manage multiple priorities under pressure to meet deadlines. Continuously seeking growth through education and experience. Highly motivated to exceed personal and professional expectations. Team player who consistently strives for productive collaboration while inspiring and motivating team members. Excellent organizer with solid planning and problem solving abilities. Posses solid interpersonal communication skills. Creative thinker with knowledge of marketing, management, and human resources through education and work experience. Proficient in Microsoft Office

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Rogue Fitness
Columbus, OH
05.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained up-to-date knowledge of product and service changes.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Managed over 50 customer calls per day in conjunction with over 30 email contacts.

Manufacturing, Team Lead

Rogue Fitness
Columbus, OH
04.2020 - 05.2021
  • Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
  • Organize and effectively assign team members to specific tasks to build out products safely and efficiently
  • Manage inventory systems to track what is needed and what has been consumed
  • Collaborate with team members and management to create efficient production processes to meet completion deadlines
  • Worked with raw materials to develop complete and commercially viable products.
  • Simultaneously managed multiple assembly lines producing over 300 units hourly.

Picking Associate

Amazon
Etna, OH
08.2019 - 12.2019
  • Picked products to exact specification of customers needs.
  • Maintained high level of pick efficiency and quality while following all safety and production standards
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Coordinated efficient organization, palletizing and transportation of completed packages
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels

Logistics, Receiving, and Distribution Associate

Cardinal Health
Groveport, OH
12.2017 - 12.2018
  • Independently packed pharmaceutical orders to prepare for shipment
  • Received shipments, counted products, and distributed to warehouse locations
  • Accurately inventoried products with great attention to detail
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Selected to be part of “best-practice” team to assess operational efficiency

Construction Crew Lead

Environmental Construction Services
Grove City, OH
05.2015 - 12.2017
  • Communicated with management directly on necessary tasks to be completed to meet deadlines
  • Organized staff members for morning briefings and informed them of daily production and safety requirements
  • Provided team members with necessary resources to complete jobs efficiently and safely
  • Collected team attendance and distributed disciplinary action to meet company policy
  • Reworked positions and workflow based on individual abilities and production targets

Sales Representation

Kurtz Brothers
Columbus, OH
05.2012 - 08.2012
  • Provided outstanding customer service to clients seeking landscaping supplies in order to acquire repeat business.
  • Worked with customers designing and planning landscape projects while staying within their budget.
  • Organized logistics with third party trucking companies to pick up and deliver materials in time while complying with Ohio Department of Transportation codes and policies.
  • Performed quality assurance to all incoming and outgoing materials while maintaining company quality standards, ensuring appropriate amounts were being shipped and received.

Education

Bachelor of Arts - Business Administration, Psychology

Bluffton University
2018

Skills

  • Inbound and Outbound Calling
  • Answering Emails
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Establishing and Maintaining Customer Relationships
  • Responding to Difficult Customers
  • Solving Customer Concerns
  • Calm and Professional Under Pressure

Affiliations

  • Collegiate Student Athlete in Varsity Football (captain), and Baseball.
  • Bluffton University Business Club.
  • National Academy of Sports Medicine Certified Personal Trainer, and Sports Nutrition Specialist.

Timeline

Customer Service Representative

Rogue Fitness
05.2021 - Current

Manufacturing, Team Lead

Rogue Fitness
04.2020 - 05.2021

Picking Associate

Amazon
08.2019 - 12.2019

Logistics, Receiving, and Distribution Associate

Cardinal Health
12.2017 - 12.2018

Construction Crew Lead

Environmental Construction Services
05.2015 - 12.2017

Sales Representation

Kurtz Brothers
05.2012 - 08.2012

Bachelor of Arts - Business Administration, Psychology

Bluffton University
JOHN P SHROYER