John Phillip Gleeson
Shorewood,IL
Summary
Highly skilled supervisor with a background in managing slots, beverage and EVS operations, implementing creative strategies, improving processes, and ensuring excellent customer service. Demonstrated abilities in staff training and development, slots, beverage and EVS cost control. Strong leadership skills that have driven team performance, resulting in improved efficiency and increased profitability. Committed to maintaining highest standards of slots, beverage, EVS service to maximize business success.
Overview
37
37
years of professional experience
Work History
Slots and Beverage Supervisor
Harrah's Joliet Hotel and Casino
Joliet, IL
05.2010 - Current
- Managed a staff of over 55 team members comprised of slot hosts, bartenders, beverage servers, bar helpers, EVS cleaners, and heavy-duty cleaners in the slots, casino beverage, and EVS departments.
Senior Executive Host
Harrah's Joliet Hotel and Casino
Joliet , Illinois
09.2003 - 05.2010
- Managed the credit lines of VIP customers, utilizing sound financial principles to evaluate requests for increased credit.
- Leveraged company amenities and customer rewards programs while providing exceptional, personalized service to inspire customers to greater loyalty, resulting in increased gaming revenue exceeding quantifiable company goals.
Harrah's Joliet Hotel and Casino
Assistant Slots Shift Manager
Joliet, IL
10.1999 - 09.2003
- Worked with the managers to lead a staff of over 120 slot hosts and 9 slots supervisors over seeing nearly 1000 slot machines.
- Ensured team members were vigilant in executing the tasks of their jobs and engaging customers to provide superior service.
Table Games Supervisor
Harrah's Joliet Hotel and Casino
Joliet, Illinois
11.1994 - 10.1999
- Monitored table game operations for compliance with applicable laws, regulations, policies and procedures.
- Supervised staff performance including coaching, mentoring and providing feedback as needed.
Gaming Host
Harrah's Joliet Casino & Hotel
Joliet, Illinois
05.1993 - 11.1994
- Highly skilled in dealing quickly and efficiently in high volume game activity to VIP customers in all areas of the casino.
- Demonstrated outstanding communication and guest service skills while dealing in a fast-paced casino environment.
Insurance Sales
The Lockport Insurance Agency
Lockport, Illinois
03.1989 - 09.1994
- Sales of commercial and personal insurance products to businesses and families primarily in the southwest suburbs of Chicago.
Insurance Sales
The Northwestern Mutual Life Insurance Co.
Chicago, Illinois
09.1988 - 03.1989
- Sales of life insurance products and services to customers in Chicago city and suburbs.
Education
Bachelor of Arts - English
The University of Notre Dame
South Bend, IN05-1988
Skills
- Staff management
- Customer engagement
- Team building
- Conflict resolution
- Employee training
- Performance evaluation
- Analytical thinking
- Operations oversight
Timeline
Slots and Beverage Supervisor
Harrah's Joliet Hotel and Casino
05.2010 - Current
Senior Executive Host
Harrah's Joliet Hotel and Casino
09.2003 - 05.2010
Harrah's Joliet Hotel and Casino
Assistant Slots Shift Manager
10.1999 - 09.2003
Table Games Supervisor
Harrah's Joliet Hotel and Casino
11.1994 - 10.1999
Gaming Host
Harrah's Joliet Casino & Hotel
05.1993 - 11.1994
Insurance Sales
The Lockport Insurance Agency
03.1989 - 09.1994
Insurance Sales
The Northwestern Mutual Life Insurance Co.
09.1988 - 03.1989
Bachelor of Arts - English
The University of Notre Dame