Johnson Adegbite
Keller,USA
Overview
6
6
years of professional experience
Work History
Claims Assistant
Risk Theory
10.2024 - Current
- Managed communication with insureds, claimants, agents, and other stakeholders to ensure prompt and courteous responses. Oversaw the accurate entry of notice of loss information into the claims system and delegated claims to suitable adjusters. Identified urgent claims and coordinated escalation to relevant resources. Cultivated strong professional relationships with insureds, customers, carriers, and colleagues to drive successful outcomes. Conducted thorough research and documentation of claim information to uphold service level agreements. Demonstrated expertise in utilizing computer systems for streamlined task management.
Ticket Office Graduate Assistant
University of South Dakota
08.2022 - 05.2023
- Oversaw ticket sales data management to ensure efficiency and uphold meticulous attention to detail.
- Leveraged ticketing software and systems to enhance efficiency in ticket purchasing operations.
- Utilized foundational skills in customer service to streamline ticket sales processes.
Customer Success Specialist II
Wells Fargo
06.2020 - 08.2020
- Achieved high customer satisfaction by delivering timely responses to inquiries and complaints. Resolved customer issues through effective crisis management, creating positive outcomes. Educated customers on Wells Fargo investment vehicles and digital banking options using company technology. Mastered multiple software applications to improve service delivery and operational efficiency.
Education
Masters of Business Administration -
University of South Dakota
05.2024
Bachelor of Science in Business Administration - undefined
University of Central Arkansas
05.2022
Skills
- Utilized advanced skills in Microsoft Office Suite to enhance document creation, data analysis, and presentation development
- Utilized multiple social media channels to foster engagement and expand outreach initiatives
- Applied analytical tools and techniques to enhance data management efficiency and accuracy
Timeline
Claims Assistant
Risk Theory
10.2024 - Current
Ticket Office Graduate Assistant
University of South Dakota
08.2022 - 05.2023
Customer Success Specialist II
Wells Fargo
06.2020 - 08.2020
Bachelor of Science in Business Administration - undefined
University of Central Arkansas
Masters of Business Administration -
University of South Dakota