Johnson C Chey
University Place,WA
Summary
Dynamic restaurant server with extensive experience at Zesty Steakhouse, excelling in customer satisfaction and efficient POS system operation. Known for fostering loyal relationships through exceptional communication and personalized service, while maintaining a clean and organized dining environment. Proven ability to resolve complaints swiftly, enhancing overall guest experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
Zesty Steakhouse
Lakewood, WA
09.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Server
Sakura Japanese Steakhouse
Williston, ND
11.2023 - 08.2024
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Restaurant Server
Zesty Steakhouse
Lakewood, WA
04.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Established rapport with regular customers, fostering loyalty through exceptional service.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Education
Bachelor Of Economics - Marketing Management
Bunda Mulia University
North Jakarta, Indonesia04.2010
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- POS system operation
- Cash handling
- Menu recommendations
- Alcohol service
- Drink preparation
- Adaptability and flexibility
- Table bussing
Certification
- Food Handler Washington State
- MAST 12
- Washington State Driver's License
Languages
Indonesian
Native or Bilingual
Chinese (Mandarin)
Limited Working
English
Full Professional
Timeline
Restaurant Server
Zesty Steakhouse
09.2024 - Current
Restaurant Server
Sakura Japanese Steakhouse
11.2023 - 08.2024
Restaurant Server
Zesty Steakhouse
04.2023 - 10.2023
Bachelor Of Economics - Marketing Management
Bunda Mulia University