John W. Howell
Columbus,OH
Summary
Dynamic Customer Service Representative with a proven track record at Elevance, excelling in premium accounting and policy changes. Adept at resolving complex system issues and enhancing operational efficiency. Recognized for exceptional communication skills and a commitment to excellence in policyholder service, driving significant improvements in customer satisfaction.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Standard
Columbus, OH
04.2025 - Current
- Items from the previous position, plus the following.
- Cleared policy and non -policy suspense as a project and ongoing task which facilitated transfer of Pallm business to TPA.
- Corrected system problems that had disabled Pallm system which would have prevented transfer.
- Built Policy plan structure and rates on unsupported system to allow transfer of business.
- Minted list bill groups which included premium billing and payments and service.
- Processed Commissions, payment, surrender, maturities. Death claim system processing and accounting, escheatments, loans and other policy services.
- Process journal entries to correct system errors and billing errors.
Customer Service Representative
Elevance
Columbus, OH
09.2018 - 04.2025
- Found and corrected several processing errors that blew up Pallm system.
- Managed portfolio of paid-up business for about 10,000 members manually.
- Processed 1099 information for surrenders and commissions.
- Process system daily date cards which allowed system to run match processing for production and test.
- Corrected decades old problems that had been removed from batch processing that would have caused catastrophic Pallm system failure.
- Manually posted Premiums for ACH and Bank transfers. Also for mailed in checks.
- Premiums for Ach and Bank transfers. Also for mailed in checks.
- Assisted with portability and conversion of life products and Supplemental products.
- Enrolled Supplemental Products.
- Responsible for correcting all accounting errors or systems problems on the Pallm system.
- Worked closed with Accounting Department maintains General Ledger.
- Responsible for working with our IT department to maintain our Smart system.
- Corrected cash value, loan interest and premium rates entered incorrectly at Issue of policies.
Owner/Operator
John Howell Professional Lawn Service
Columbus, OH
05.1996 - 09.2018
- Provide lawn care maintenance and landscaping consulting and implementation services. State-qualified Turf Management.
Group Leader
Anthem Blue Cross/Blue Shield
Columbus, OH
09.1989 - 06.1996
- Performed policy changes via System Undo/Redo.
- Issued and maintained annuities.
- Paid and maintained commissions, licensed agents, and maintained premium suspense accounts.
- Performed customer service and assisted with Section 125 Flex Payments.
Customer Service Representative
Ohio State Life Insurance
Columbus, OH
09.1982 - 06.1989
- I spoke with customers over the telephone and provided written communication regarding policies, including correspondence directed to the company president.
- Performed system policy corrections.
Damages Clerk & Dispatcher
Quick-CPS Delivery
Columbus, OH
08.1982 - 06.1985
- Filed over/short reports with shipping companies and the EPA.
- Submitted property damage reports to the insurance coordinator.
Premium Accounting Supervisor – Caribbean Region
Barbados Mutual Assurance
Barbados, West Indies
09.1978 - 06.1982
- Managed the Premium Income department.
- Performed cash value calculations, customer service, system changes, and balanced suspense accounts.
Education
FLMI - Specialty in Finance And Banking.
FLMI / Life Office Management Association, Inc.
Atlanta, GA01-1990
High School Diploma -
Lynch’s Secondary School
Barbados, W.I.01-1976
General Certification of Education - General Certification of Education
Cambridge University
Barbados, W.I.01-1975
Elementary Bookkeeping - Elementary Bookkeeping
London University
Barbados, W.I.01-1972
Skills
- Policy changes (undo/redo)
- Commission payroll and maintenance
- Customer service oral and written communication
- Premium accounting
- ACH and Section 125 (flex payments)
- Annuity issuance and maintenance
- Group leader/supervisor
Affiliations
- Loan Executive from Anthem Blue Cross/Blue Shield for the United Way of Central Ohio. Was helpful in raising record amounts for 1994.
- Secretary of Central Ohio Professional Photographer’s Association (2010-2012).
- Official photographer for Ohio Military Hall of Fame Induction Ceremonies at the Ohio State House (annually).
Accomplishments
- Certificate of Completion for:
- Writing Effective Business Letters
- Grammar, Usage and Business Writing Skills
- Letter Perfect
- Influential Communications
- Telephone Technique Training Program
- Certificate of Recognition for Excellence in Policyholder Service
- 4.0 GPA
- Head Boy
- Captain of Debate Team
- Games Captain
Certification
- Fellow, Life Management Institute: Specialty in Finance and Banking.
- General Certification of Education: United States equivalent to 2-year Associate Degree
- Elementary Bookkeeping
- High School Diploma:
References
References available upon request.
Timeline
Customer Service Representative
The Standard
04.2025 - Current
Customer Service Representative
Elevance
09.2018 - 04.2025
Owner/Operator
John Howell Professional Lawn Service
05.1996 - 09.2018
Group Leader
Anthem Blue Cross/Blue Shield
09.1989 - 06.1996
Customer Service Representative
Ohio State Life Insurance
09.1982 - 06.1989
Damages Clerk & Dispatcher
Quick-CPS Delivery
08.1982 - 06.1985
Premium Accounting Supervisor – Caribbean Region
Barbados Mutual Assurance
09.1978 - 06.1982
FLMI - Specialty in Finance And Banking.
FLMI / Life Office Management Association, Inc.
High School Diploma -
Lynch’s Secondary School
General Certification of Education - General Certification of Education
Cambridge University
Elementary Bookkeeping - Elementary Bookkeeping
London University
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