Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Johsan Howell

Pearl River

Summary

Passionate about delivering exceptional technical support and service, dedicated to proposing the best solutions that enhance system efficiency and achieve optimum customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Systems Engineer

Translucent Services
06.2024 - Current
  • Collaborates with support, customers, and account teams to install, configure, and upgrade Pure Storage platforms.
  • Executes on-site and remote installation, configuration, and software upgrades for 1 to 4U equipment across multiple customer sites.
  • Provides technical walkthroughs to educate end-users on new hardware and software functionalities, ensuring smooth transitions and customer satisfaction.
  • Utilizes tools like putty and MobaXterm for server console access to perform critical tasks, including firmware upgrades, system health checks, and network configurations.
  • Configures IP addresses, DNS, NTP, email alerts, and user accounts to optimize server performance and security.
  • Documents issues and action items, facilitating clear communication and follow-up by account and support teams.
  • Travels extensively throughout the U.S. to support on-site installations and upgrades in customer data centers.

IT Technician

C.A. Ferolie
02.2024 - 06.2024
  • Expertly configured and installed Windows 10 and essential software applications, focusing on WRAS VPN, Office 365 (Outlook and OneDrive), ensuring optimal user productivity.
  • Led the configuration and management of company Android tablets, employing Intune for Mobile Device Management (MDM), enhancing mobile workforce efficiency and security.
  • Efficiently resolved a wide range of help desk tickets, demonstrating strong problem-solving skills in addressing both hardware and software issues.
  • Utilized Microsoft Quick Assist for remote support, providing timely and effective solutions to user problems, ensuring minimal downtime.
  • Authored comprehensive Standard Operating Procedures (SOPs) for various IT department processes, improving operational efficiency and consistency in task execution.
  • Responsible for the creation and management of user accounts in Active Directory, ensuring secure access control and streamlined user onboarding.
  • Conducted regular maintenance and updates of IT systems to ensure high availability and performance.
  • Created and managed Office 365 mailboxes using Exchange and provisioned licenses efficiently through Admin Center 365.

General Manager

Restore Hyper Wellness
01.2023 - 01.2024
  • Achieved membership sign-ups by 20% on consistent month over month.
  • Generated steady monthly sales revenue of more than $50K.
  • Attained top rating for customer satisfaction in north east region.
  • Streamlined business operations through meticulous attention to detail and adherence to operating and safety standards.
  • Increased store sales by utilizing effective sales techniques and promoting memberships, packages, and retail opportunities.
  • Ensured safe and welcoming environment for members and potential clients by maintaining cleanliness and adhering to company's standards.

Operations Manager

Peloton
07.2017 - 12.2022
  • Successfully launched and managed three operations in NY/NJ area.
  • Obtained 100% accuracy in maintaining inventory levels on monthly basis.
  • Earned recognition and awarded with the best operation for customer satisfaction (CSAT).
  • Reduced 30% labor costs by devising strategic for task prioritization and operational efficiency.
  • Minimized OSHA incidents throughout year by creating safety culture and modifying safety training and SOPs.
  • Trained technicians on project management, task prioritizing, and safety management to enhance operational effectiveness.
  • Consistently achieved the highest operational ranking as leader for two years in North America based on customer satisfaction and departmental KPIs.

Education

High School Diploma -

Suffern Senior High School
Suffern, NY
06.2012

Skills

  • Microsoft Windows Server
  • Hardware Troubleshooting
  • Windows
  • Computer Networking
  • WAN
  • TCP/IP
  • LAN
  • VPN
  • Active Directory
  • Technical Support
  • Help Desk
  • Operating Systems
  • Customer service
  • Microsoft Office
  • Linux
  • Software troubleshooting

Certification

  • Pure Storage Flash Array Implementation Specialist, 02/01/25, Present


  • LPI Linux Essentials, 07/01/24, Present


  • CompTIA Security+, 07/01/24, 07/01/27


  • CompTIA Network+, 02/01/24, 07/01/27


  • CompTIA A+, 03/01/22, 07/01/27

Timeline

Systems Engineer

Translucent Services
06.2024 - Current

IT Technician

C.A. Ferolie
02.2024 - 06.2024

General Manager

Restore Hyper Wellness
01.2023 - 01.2024

Operations Manager

Peloton
07.2017 - 12.2022

High School Diploma -

Suffern Senior High School

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