Joi Jenkins
Bedford,TX
Summary
Successful Corporate Call Center Recruiter with 2+ years of experience finding, screening and attracting applicants to open positions. Polished in conducting background and reference checks and performing direct video or phone interviews with potential employees. Personable and diplomatic professional possessing refined negotiation and communication skills paired with in-depth knowledge of recruitment development.
Overview
6
6
years of professional experience
Work History
Recruiter(Remote)
Activus Connect
Orlando, FL
11.2021 - Current
- Explain job duties, compensation and benefits to potential candidates.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
- Maintained Applicant Tracking System records of all applicants.
- Collaborated with hiring managers to understand position requirements.
- Identified best practices for recruiting process improvement.
- Assisted in onboarding of new hires by providing orientation materials and training sessions.
Order Processing Specialist (Remote)
Spectra Force/ Vital Chek
El Paso, TX
05.2021 - 11.2021
- Met AHT of 10 minutes or lower resulting in a 80% metrics rating
- Handled 60+ calls and 20+ emails a day processing customer Orders
- Maintained UPS upsells by 96% resulting in satisfied loyal customers.
FNOL Claims Agent (Remote)
Liveops Inc.
Scottsdale, AZ
11.2020 - 05.2021
- Managed 50+ FNOL calls dealing with accidents
- Evaluated extent of damage and documented findings.
- Updated customers accounts and resolving customer issues for 98% satisfaction rate
Contact Tracer (Remote)
TEKsystems Inc.
Plano, TX
06.2020 - 12.2020
- Decreasing Contact email wait times by 15% by keeping engagement with the patient.
- Maintained and updated contact information through salesforce resulting in a 20% a day decrease in the spread of Covid in the local area.
- Taking responsibility for issues and being a self starter by suggesting different methods in reaching out to patients such as using empathy at the right time without sounding scripted.
Customer Service Representative (Remote)
TTEC
Englewood, CO
07.2018 - 10.2018
- Defined processes to manage request based on the main customer issues and improved turnaround time by 65%
- Verified amounts and integrity of every check or funds transfer.
- Exceeded customer service satisfaction ratings by 90% by providing prompt answers to specific questions.
Education
Some College (No Degree) - Computer Programming
Tarrant County College District
Fort Worth, TXSkills
- Empathetic & Courteous
- Customer Satisfaction
- Microsoft Office & Teams
- Data Entry
Timeline
Recruiter(Remote)
Activus Connect
11.2021 - Current
Order Processing Specialist (Remote)
Spectra Force/ Vital Chek
05.2021 - 11.2021
FNOL Claims Agent (Remote)
Liveops Inc.
11.2020 - 05.2021
Contact Tracer (Remote)
TEKsystems Inc.
06.2020 - 12.2020
Customer Service Representative (Remote)
TTEC
07.2018 - 10.2018
Some College (No Degree) - Computer Programming
Tarrant County College District