Deajonae Grisby-Collins
Katy,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - Remote
Katy Rock Shop
03.2020 - 01.2024
- Managed high volume calls from contract holders, averaging 80 calls per day
- Received and responded to incoming emails from contract holders
- Collected warranty information and data to enter in the claims system
- Provided status updates on existing vehicle claims
- Researched inquiries to provide callers with vehicle information
- Resolved caller concerns; referred escalated calls to upper management for guidance.
Customer Service Representative Ote
Falcon Lake Farms
06.2018 - 02.2020
- Assisted customers with ordering and navigating through company website
- Received incoming chats from customers regarding lost packages, exchanges, shipping and billing issues
- Utilized up-selling skills to make effective recommendations to customers
- Exhibited professional mannerism while assisting and resolving customer concerns
- Processed data entries into the company’s inventory database.
Education
High School Diploma -
Wekiva High School
06.2014
Skills
- Cross Training
- De-Escalation
- Customer Satisfaction
- Critical Thinking
- Troubleshooting
- Data Entry
- Quality Assurance
- Sales
- Auditing
- Multi-Tasking
- Money Handling
- Microsoft Office
- Punctual
- Self-Sufficiency
- Learning & Development
- Analytical Skills
- Detail-Oriented
- Quick Learner
- Empathetic & Courteous
- Reliable
- Administrative Support
- 50 WPM Typing Speed
Timeline
Customer Service Representative - Remote
Katy Rock Shop
03.2020 - 01.2024
Customer Service Representative Ote
Falcon Lake Farms
06.2018 - 02.2020
High School Diploma -
Wekiva High School
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