Joi Lewis

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience within the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.

• Increased patient satisfaction through timely and accurate appointment coordination.
• Worked closely with insurance providers to verify coverage details, ensuring seamless billing for new patients'' appointments.
• Promoted a welcoming atmosphere for all incoming patients by offering prompt assistance and friendly support during registration process.
• Provided clear instructions to new patients regarding necessary documentation and pre-appointment preparations.
• Prioritized urgent appointments effectively, coordinating with healthcare professionals to ensure timely access for those requiring immediate attention.
• Supported office operations by effectively managing inbound calls and email inquiries from prospective patients.
• Contributed to a positive work environment by assisting colleagues with schedule management tasks.
• Answered phone calls and messages for 4 physicians at radiation oncology facility, scheduling appointments, and handling patient inquiries.

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
• Verified patient's insurance eligibility and benefits coverage.
• Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
• Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
• Collected patient co-pay and issued receipt to confirm payment.
• Maintained accurate patient records by diligently updating information in electronic health record system.

• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
• Supported company growth by effectively managing increasing volume of scheduling requests without compromising service quality.

Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.

Upheld HIPAA regulations and standards for protecting patient information.

Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.

Performed regular quality and validation assessments on patient data to verify accuracy.

Retrieved medical data for physicians and patients.