Joi Pickett
Jonesboro,GA
Summary
Proven Referral Coordinator with a track record of enhancing patient care through meticulous coordination and scheduling, as demonstrated at JenCare Senior Medical Center. Skilled in insurance verification and patient scheduling, coupled with exceptional organizational abilities, ensuring seamless healthcare experiences. Achieved a notable increase in efficient referral processing, underpinned by strong adherence to HIPAA guidelines and a commitment to patient satisfaction.
Overview
5
5
years of professional experience
Work History
Referral Coordinator
JenCare Senior Medical Center
Atlanta, GA
04.2023 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Called insurance companies to get pre certification and other benefits information on behalf of patients.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Supported clinical team in managing complex cases through effective coordination of multiple referrals and appointments.
Patient Care Coordinator
Landmark Health
Atlanta, GA
05.2020 - 04.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Education
High School Diploma -
Booker T Washington
Atlanta, GA05.2010
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
- Data entry proficiency
Timeline
Referral Coordinator
JenCare Senior Medical Center
04.2023 - Current
Patient Care Coordinator
Landmark Health
05.2020 - 04.2023
High School Diploma -
Booker T Washington