JOI PICKETT
Jonesboro,GA
Summary
Experienced with managing patient referrals and coordinating communication between healthcare providers. Uses organizational skills to streamline referral processes and enhance patient care. Strong understanding of healthcare systems and adept at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Referral Coordinator Manager
Humana
Atlanta, GA
02.2020 - 08.2025
- Managed referral processes to ensure timely patient access to services.
- Coordinated communication between patients, providers, and specialists for effective service delivery.
- Analyzed referral patterns to identify areas for improvement and enhance workflow efficiency.
- Managed scheduling of appointments, optimizing workflow for healthcare providers.
- Trained new staff on referral protocols and electronic health record systems.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Built professional relationships with service providers.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Referral Coordinator
JenCare Senior Medical Center
Morrow, GA
02.2017 - 02.2020
- Coordinated patient referrals between healthcare providers and specialists to ensure timely care delivery.
- Managed scheduling of appointments, optimizing patient flow and reducing wait times.
- Developed and maintained referral tracking systems, enhancing data accuracy and accessibility.
- Collaborated with multidisciplinary teams to streamline communication and improve referral processes.
- Analyzed referral patterns to identify service gaps and recommend process improvements.
Patient Access Representative
St. Joseph medical group
Eureka, CA
04.2014 - 01.2017
- Coordinate communications between patients, family members, medical staff, administrative staff, or regulatory agencies
- Verified patient insurance eligibility and entered patient information into system
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
Diploma -
Booker T. Washington High School
Atlanta, GA05.2010
Skills
- Pre-authorizations
- Insurance verification
- Medical terminology
- Patient scheduling
Timeline
Referral Coordinator Manager
Humana
02.2020 - 08.2025
Referral Coordinator
JenCare Senior Medical Center
02.2017 - 02.2020
Patient Access Representative
St. Joseph medical group
04.2014 - 01.2017
Diploma -
Booker T. Washington High School