Joice Chavez-Argueta
Georgetown,DE
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Chic-Fil-A
Millsboro, Delaware
08.2022 - Current
- Resolved conflict according to company protocols.
- Took orders from patrons and input selections into store computer system.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Prepared sandwiches and drinks for customers according to their specifications.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Packed fast food products in approved containers, cups, and bags.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted customers with orders and inquiries.
- Drove team success by quickly completing assigned tasks.
- Operated cash register accurately and efficiently.
Waitress
Pizza Palace Restaurant
Georgetown , Delaware
06.2022 - 08.2022
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Set up tables in between patrons to reduce wait times.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Prepared checks accurately and processed payments promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Filled condiments and napkin containers during slack periods.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Presented menus and answered questions regarding items.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Communicated daily specials to customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Assisted in seating guests at tables or booths.
Education
High School Diploma -
Sussex Technical High School
DE06-2022
Some College (No Degree) - Elementary Education
Delaware Technical Community College
DESkills
- Food handling safety
- Cooking
- Cleaning and sanitation
- Menu memorization
- Multitasking and organization
- Teamwork and collaboration
- Cash handling
- Food handling
- Problem-solving
- Order management
- Customer service
- Customer engagement
- Reliability and punctuality
- Positive attitude
- Conflict resolution
Timeline
Crew Team Member
Chic-Fil-A
08.2022 - Current
Waitress
Pizza Palace Restaurant
06.2022 - 08.2022
High School Diploma -
Sussex Technical High School
Some College (No Degree) - Elementary Education
Delaware Technical Community College