Joie Friel

Leads a team responsible for the design, delivery, and evolution of cutting-edge sales enablement programs and solutions that elevate capability and drive performance.

Innovate, create, implement, and manage impactful, scalable sales enablement programs for the Inside sales organization

Design, develop and maintain role-based training paths for new hire and continuous learning for Inside sales, Support, and Manager roles.

Collaborate with Subject Matter Experts (SMEs) & business leaders to develop relevant content, tools and resources to aid skill development & on-the-job learning application

• Developed effective training plans based on department needs and objectives.
• Prepared and presented supplementary learning material to support structured lessons.
• Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
• Analyzed and evaluated training effectiveness and program outcomes.
• Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Resolved issues promptly to drive satisfaction and enhance customer service.
• Executed successful sales strategies to convert leads into customers.