Joinel Espinal
Coral Springs,FL
Summary
Dynamic Office Manager and Sales Executive with a proven track record at Florida Stone World Solution, excelling in customer service and office management. Mastered organizational skills and customer relations, boosting sales revenue and enhancing operational efficiency. Skilled in administrative support and employee training, achieving significant improvements in team performance and client satisfaction. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Office Manager
Florida Stone World Solution
11.2021 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Sales Executive
Humanos Seguro
11.2011 - 05.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Sales and Customer Services
Claro Dominicana
04.2003 - 08.2010
- Analyzed customer feedback data to identify areas requiring improvement or adjustments in our services or products.
- Managed a diverse team of sales representatives, ensuring optimal performance through coaching and feedback.
- Coordinated trade show participation, showcasing company offerings while networking with industry professionals to generate leads.
- Fostered a collaborative work environment by encouraging open communication between team members regarding best practices and innovative ideas.
Education
High School Diploma -
Colegio Calasanz
Dominican Republic08.2000
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Employee Training
- Training and coaching
- Meeting planning
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Office Manager
Florida Stone World Solution
11.2021 - 08.2022
Sales Executive
Humanos Seguro
11.2011 - 05.2019
Sales and Customer Services
Claro Dominicana
04.2003 - 08.2010
High School Diploma -
Colegio Calasanz
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