Joirja Cooke
Cedar City
Summary
Dynamic sales representative with over four years of experience in customer service and sales processing. Recognized for exceptional relationship-building skills and a strong work ethic, committed to delivering outstanding customer experiences and driving sales growth.
Overview
8
8
years of professional experience
Work History
Designer Sales Representative
Boulevard Home Furnishings | St. George, Utah
Cedar City
10.2021 - Current
- Processed sales transactions with precision using point-of-sale systems, ensuring smooth customer experiences.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Educated customers on delivery options, warranty information, and return policies to enhance their purchase confidence.
- Explained financing options to customers during sales consultations.
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice.
- Cultivated strong customer relationships, resulting in increased repeat business and referrals.
- Trained new team members on selling practices, product knowledge, stock procedures, and customer services.
- Honored to attend and graduate from a leadership development course through BLVDHome.
Assistant Supervisor
Wittwer Hospitality
Cedar City
06.2018 - 06.2021
- Coordinated shift schedules to ensure adequate coverage and smooth operations.
- Trained new staff on hospitality service standards and procedures to enhance service quality.
- Monitored guest feedback to pinpoint service improvement opportunities and implement enhancements.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Demonstrated strong work ethic and commitment to excellent service, fostering operational efficiency and customer satisfaction.
- Assisted in recruiting process by conducting interviews with prospective candidates.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Science - Communication
Southern Utah University
Cedar City, UT04-2021
Skills
- Sales expertise
- Cross-selling strategies
- Account management
- Sales processing
- Transaction processing accuracy
- Customer education
- Customer relationships
- Relationship management
- Problem solving
- Leadership development
- Goal-oriented focus
- Cash handling
- Confidentiality and discretion
- Strong work ethic
Timeline
Designer Sales Representative
Boulevard Home Furnishings | St. George, Utah
10.2021 - Current
Assistant Supervisor
Wittwer Hospitality
06.2018 - 06.2021
Associate of Science - Communication
Southern Utah University