Jonalson Joseph
Tampa,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
13
13
years of professional experience
Work History
Line Cook
Meat Market
01.2023 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Kept kitchen clean and organized by performing daily maintenance tasks.
Customer Service Representative
Alorica
01.2018 - 10.2020
- Provided customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Maneuver through different software programs to assist consumer with order issues.
Stocker
Target
03.2017 - 10.2018
- Performed inventory control, such as counting, and stocking merchandise.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved pallets to and from trucks and around warehouse with pallet jacks to stay on top of demanding schedules.
- Kept work areas neat, clean and free from debris.
Sales Associate
One Touch Direct
10.2016 - 04.2018
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Obtain customer information such as name, address, and payment method and enter orders into computers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Recommended complementary purchases to customers, increasing revenue.
Cashier
Winn-Dixie
03.2013 - 06.2015
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to increase revenue.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Making sure sales floors were organized and clean to ensure safe shopping exprience.
Sales Associate
Infinity Dash
07.2011 - 05.2013
- Solved customer challenges by offering relevant products and services.
- Service existing accounts, obtain orders, and establish new accounts.
- Service customers by selling products, meeting customer needs.
- Answered customer questions about accessories, and merchandise care.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
High School Diploma -
Inlet Grove High School
Riviera Beach, FL05.2011
Skills
- Customer Service
- Stocking and Receiving
- Order Processing
Timeline
Line Cook
Meat Market
01.2023 - Current
Customer Service Representative
Alorica
01.2018 - 10.2020
Stocker
Target
03.2017 - 10.2018
Sales Associate
One Touch Direct
10.2016 - 04.2018
Cashier
Winn-Dixie
03.2013 - 06.2015
Sales Associate
Infinity Dash
07.2011 - 05.2013
High School Diploma -
Inlet Grove High School
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