Jolanda Loshi
Fishkill
Summary
Self-motivated professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly individual committed to reaching different goals.
Overview
13
13
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Health Administration VHA
Montrose, NY
09.2023 - Current
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Scheduled appointments for patients via phone and in person.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Maintained accurate records of patient medical history, medications, test results, and other pertinent information in electronic health record system.
- Exceeded customer satisfaction by finding creative solutions to problems.
Bank Teller
Key Bank
Wappingers Falls, NY
11.2019 - 09.2023
- Followed strict compliance guidelines when completing financial transactions for customers.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Maintained confidentiality of bank records, transactions and customer information.
- Opened new checking, savings and lines of credit for customer accounts.
- Performed cash handling duties including counting currency, coins and checks.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Physical Therapy Practice Assistant
Caremount Medical Group
Poughkeepsie, NY
09.2017 - 11.2019
- Managed multi-line phone system and pleasantly greeted patients
- Received and routed laboratory results to correct clinical staff members
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Obtained payments from patients and scanned identification and insurance cards
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Demonstrated strong organizational and time management skills in fast-paced environment
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Office Specialist
Hudson Valley Mental Health
Beacon, NY
07.2015 - 07.2017
- Scheduled appointments, sent reminders and updated master calendar
- Completed intake assessment forms and filed clients' charts
- Completed patient check-in processes by verifying insurance and submitting forms to team
- Assessed clients' needs and determined eligibility for intake services
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information
- Managed daily data entry and kept clerical information accurate and up-to-date.
Front Desk Host
Hyatt Hotels Corp
Fishkill, NY
02.2013 - 01.2019
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Managed daily bookings ensuring that room availability is accurate in accordance with company guidelines.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems and updated to reflect room changes.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Supervised daily operations of hotel front desk in absence of manager.
Recreational Therapist
Berkshire Farm Center And Services For Youth
Middletown, NY
09.2010 - 02.2013
- Developed, implemented, and evaluated treatment plans based on clients' needs.
- Monitored client progress in achieving goals outlined in the treatment plan.
- Facilitated therapeutic activities such as music therapy, art therapy, drama therapy and pet therapy.
- Conducted activity groups focusing on areas such as stress management or relaxation techniques.
- Provided crisis intervention when needed during sessions or while participating in activities.
- Assessed patients' physical, mental, emotional and social abilities to identify strengths and determine diagnoses.
Education
Associate of Arts - Behavioral Sciences
Duchess Community College
Poughkeepsie, NYBachelor of Science - Cognitive Psychology
Saint Johns University
Queens, NYCASAC-T - Addiction Counseling
Hudson Valley Resource Training, INC.
Teaching Assistant Certificates - Teacher Assistant
New York State Education Department
Skills
- Financial Transactions
- Customer Relationship
- Behavior Management
- Effective Communication
- Flexibility and Adaptability
- Data Entry
- Customer Service Excellence
- Multitasking Capabilities
Hyperlinks
https://bold.pro/my/jolanda%2Dloshi%2D230315203024/741, Bold Profile
Languages
Albanian
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Veterans Health Administration VHA
09.2023 - Current
Bank Teller
Key Bank
11.2019 - 09.2023
Physical Therapy Practice Assistant
Caremount Medical Group
09.2017 - 11.2019
Office Specialist
Hudson Valley Mental Health
07.2015 - 07.2017
Front Desk Host
Hyatt Hotels Corp
02.2013 - 01.2019
Recreational Therapist
Berkshire Farm Center And Services For Youth
09.2010 - 02.2013
Associate of Arts - Behavioral Sciences
Duchess Community College
Bachelor of Science - Cognitive Psychology
Saint Johns University
CASAC-T - Addiction Counseling
Hudson Valley Resource Training, INC.
Teaching Assistant Certificates - Teacher Assistant
New York State Education Department