Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolande Baker

New York

Summary

Dynamic professional with a proven track record at Forum Staffing, excelling in medical insurance coordination. Leveraging critical thinking and customer service skills, I streamlined claims processing, enhancing compliance and accuracy. Developed effective training materials, empowering new staff and improving operational efficiency. Committed to delivering results and fostering positive communication in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Talent Staffing
New York, NY
04.2005 - 03.2010

Medical Insurance Coordinator

Forum Staffing
New York, NY
10.2007 - 05.2008
  • Coordinated insurance claims processing to ensure timely resolution and compliance with regulations.
  • Analyzed policy documentation for accuracy, identifying discrepancies and recommending adjustments.
  • Managed communication between healthcare providers and insurance companies to streamline billing inquiries.
  • Developed training materials for new staff on insurance protocols and software systems.

Education

High School Diploma -

Borough of Manhattan Community College
New York, NY
06-1980

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Medical Insurance Coordinator

Forum Staffing
10.2007 - 05.2008

Customer Service Representative

Talent Staffing
04.2005 - 03.2010

High School Diploma -

Borough of Manhattan Community College
Jolande Baker