Jolean Osborn
Indianapolis,IN
Summary
Barista with experience delivering fast, accurate service in busy café settings, handling 50+ drink orders per rush. Handles POS systems, drink preparation, and customer requests while staying organized during peak rushes and shifting priorities. Brings strong memorization, multitasking, and team support to keep service moving smoothly.
Overview
8
8
years of professional experience
Work History
Server/Bartender
Eddie Merlot’s
2024.05 - Current
- Deliver attentive table service in a fine dining setting, balancing pacing, menu knowledge, and guest needs.
- Prepare cocktails and beverages to house standards while keeping the bar area organized and stocked.
- Maintain strong guest relations by responding promptly to requests and resolving service issues professionally.
- Support high-volume service by coordinating timing between the bar, kitchen, and dining room.
- Complete opening and closing duties, including cleaning, restocking, and setting up service stations.
- Follow shift scheduling needs by adjusting station coverage and supporting smooth handoffs between team members.
- Assist with training new team members on service steps, menu details, and point-of-sale procedures.
Barista
Starbucks
2022.09 - 2024.05
- Deliver friendly drink and food service while responding quickly to customer questions and special requests.
- Maintain accurate register activity and support cash handling procedures throughout busy service periods.
- Prepare beverages and food items to store standards while keeping pace with customer demand.
- Stock supplies and ingredients to keep service stations organized and ready throughout the shift.
Sales Lead/Assistant Manager/Store Manager
Journeys Kidz
2021.12 - 2022.12
- Managed shift scheduling to keep coverage aligned with store traffic and daily staffing needs.
- Monitored inventory levels and checked merchandise to guide restocking and support stock control.
- Coached cashiers on payment processing and floor standards to strengthen service consistency.
- Supported store opening and closing routines while keeping the sales floor organized and ready for customers.
- Tracked sales activity and worked with the team to address presentation issues affecting store professionalism.
Hostess/Restaurant Busser
Texas Roadhouse
2018.07 - 2019.02
- Clean dining room floors by sweeping and mopping to support a safe, presentable guest environment.
- Clear used dishes, transport bus tubs to dishwashing, and reset table settings with utensils and beverages.
- Restock condiments and drink station supplies to keep service areas ready during busy shifts.
- Support teammates during peak periods and report equipment issues or breakage promptly to the manager.
Education
High School Diploma -
Beech Grove Sr High School
Beech Grove, IN06.2021
Skills
- Retail operations
- Inventory control
- Stock management
- Store opening and closing
- Sales tracking
- Merchandising standards
- Sales forecasting
- Loss prevention
- Store audit preparation
- Shift scheduling
- Hiring and onboarding
- Training management
- Customer service management
- Team building and leadership
- Workforce planning
Timeline
Server/Bartender
Eddie Merlot’s
2024.05 - Current
Barista
Starbucks
2022.09 - 2024.05
Sales Lead/Assistant Manager/Store Manager
Journeys Kidz
2021.12 - 2022.12
Hostess/Restaurant Busser
Texas Roadhouse
2018.07 - 2019.02
High School Diploma -
Beech Grove Sr High School