Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jolee Chiao

Las Vegas,NV

Summary

Training manager with more than eight years of experience in hospitality industry. Passionate in quality service and guest satisfaction. Leading teams to achieve exceptional results. Strong expertise in labor control, team leadership and data analysis, with a strong commitment to driving operational excellence and achieving business objectives.

Overview

12
12
years of professional experience

Work History

Senior Hospitaility Manager

TopGolf
04.2016 - Current
  • Worked as Food Runner, Barback, Bartender, ACE Trainer, Team Lead, Hospitality Manager (Events and GS), Training Manager, and Food and Beverage Manager
  • In charge of hiring, onboarding and continue training
  • Drove training compliance from 62% to 100%
  • Coached management team on how to do red shirt visits. Improved from 25% to 50% as a team
  • Created a program and Coached management team on how to do Comps and Voids. Started from missing the plan by 50 basis points to hitting the plan by over 25 basis points
  • Communicated with sales team regularly to improve the staffing and the walk-in availability
  • Created a new way on doing Deppartment's schedule and achieved labor hour per hundred plan ever since
  • Planed on floor openings

VIP and Players Development

Downtown Grand Hotel & Casino
04.2015 - 10.2017
  • In close relation with Guest Services and Casino floor
  • Assisted with needs of clientele on and off the floor
  • Special assistance to Asian Marketing team at times

Safety and Civil Engineer

Shanghai Construction Group
03.2013 - 02.2015
  • Daily safety inspection, analyze reasons for potential safety hazard and formulate correction and prevention measures
  • Assign subcontractors to complete construction tasks and rectification
  • Ensure to achieve weekly, monthly, and yearly plan
  • Provide safety training to management personnel
  • Manage to achieve the conservation-oriented construction site

Education

Bachelor of Science - Safety Engineering

Shanghai Institute of Technology
06.2013

Skills

  • Labor Control
  • Strategic Planning
  • Team Leadership and Collaboration
  • Employee Training and Development
  • Communication
  • Problem Solving
  • Banquet Planning
  • Data Analysis and Reporting
  • Multitasking

Timeline

Senior Hospitaility Manager

TopGolf
04.2016 - Current

VIP and Players Development

Downtown Grand Hotel & Casino
04.2015 - 10.2017

Safety and Civil Engineer

Shanghai Construction Group
03.2013 - 02.2015

Bachelor of Science - Safety Engineering

Shanghai Institute of Technology
Jolee Chiao