Richard D. Acuna
Woodbury,United States
Summary
Hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
7
7
years of professional experience
Work History
Senior Manager | Multi - Unit
The Cheesecake Factory
Princeton, NJ
06.2023 - Current
- Achieved operational excellence in multiple restaurant locations amassing to managing of $40 million+ in revenue by streamlining processes and implementing best practices.
- Managed well over 300+ staff ensuring proper procedures and standards
- Leveraged company resources and procedures to achieve recognized success and record setting achievements across all locations
Multi-Unit Manager
Brio Tuscan Grille
Cherry Hill, NJ
03.2021 - 02.2022
- Streamlined operational processes across multiple locations to enhance efficiency and service quality - managing well over $10 million+ in revenue.
- Led staff training initiatives, fostering a culture of excellence and teamwork among diverse teams.
- Implemented inventory management systems to optimize stock levels and reduce waste across units.
- Assisted with management of NRO in Ohio, North Jersey, South Jersey.
Assistant General Manager
Brio Tuscan Grille
Cherry Hill, NJ
01.2019 - 03.2021
- Oversaw $4 million in revenue utilizing P&L becoming largest location in NJ
- Developed and implemented new operational procedures, streamlining daily tasks SOPs and improving overall efficiency.
- Enforced quality assurance protocols to deliver ideal guest experiences.
Education
Bachelor Of Economics -
Rutgers University
2018
Skills
- Microsoft Office
- Strategic Planning Skill
- Problem Anticipation and Resolution
- Focus and Follow-Through
- POSi
- Profit & Loss Comprehension
- KPI Comprehension
- BI Dashboard
- NPS
- Medallia
- Opentable
- ALOHA
- MICROS
- PAR
- Business Operations Knowledge
- Business Leadership
- Culture Building
- Profit and Loss Control
- Office Administration
- Onboarding
- Recruitment
- Labor Control
- Food Efficiency
- Liquor Inventory Control
- Staff Efficiency
Timeline
Senior Manager | Multi - Unit
The Cheesecake Factory
06.2023 - Current
Multi-Unit Manager
Brio Tuscan Grille
03.2021 - 02.2022
Assistant General Manager
Brio Tuscan Grille
01.2019 - 03.2021
Bachelor Of Economics -
Rutgers University