Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOLEEN FIERRO-FLORES

North Las Vegas,NV

Summary

Seeking a customer service position where I can optimize my problem- solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Overview

19
19
years of professional experience

Work History

Core Sale Consultant

CarMax
06.2020 - Current
  • Handled 20+ calls daily, with existing and potential customers. Assisting in finding the perfect vehicle to fit their family needs as well as there budget.
  • Efficiently ran customer credit applications in accordance to state and company policies.
  • Maintained an excellent customer satisfaction score or 95% using best behaviors and voice soft skills.
  • Utilized all sales reports and tools to continue with company presidents club status

Waste Assessor

Waste Management
01.2018 - 01.2020
  • Identify waste generated at each account, examine and record and contamination, recommend efficient changes or training needed to reduce waste through recycling
  • Educate customers on recycling and diversion, scheduled and arranged outreach for larger crowds such as schools or HOA’s
  • Handled customer and city requests, complaints and questions through email, telephone and in person
  • Produced reports with detailed valuations.
  • Documented condition and special features to provide accurate estimations.
  • Took photographs of interior and exterior of buildings to properly document features and conditions

Viking Sewing Gallery
01.2015 - 01.2018
  • Demonstrate, promote and sell sewing machines/accessories to existing and prospective customers
  • Established, developed and maintained positive business and customer relationships
  • Met and exceeded company sales goals monthly

Joanns Fabrics and Crafts
01.2005 - 01.2015
  • Managed store, supervised and trained employees while executing daily operations
  • Managed team to deliver company policy compliance throughout the operation, while delivering excellent standards of customer service
  • Maintained operations by initiating, coordinating, and enforcing Daily Task
  • List, and policies and procedures
  • Contributed to team effort by accomplishing related results as needed.

Education

Benjamin Franklin High School
2003

Skills

  • Customer Service and Assistance
  • Efficient Service
  • Customer Needs Assessments
  • Strategic Negotiations
  • Customer Inquiries
  • Prospect Qualification
  • Time Management

Timeline

Core Sale Consultant

CarMax
06.2020 - Current

Waste Assessor

Waste Management
01.2018 - 01.2020

Viking Sewing Gallery
01.2015 - 01.2018

Joanns Fabrics and Crafts
01.2005 - 01.2015

Benjamin Franklin High School

Similar Profiles

CREATE PROFILE
JOLEEN FIERRO-FLORES