Jolene Perrino
Covington,United States
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Guest Experience Host
Seattle Mariners
Seattle, WA
05.2022 - Current
- Provided exceptional customer service to ensure a positive guest experience.
- Greeted and welcomed guests upon arrival, providing them with information about the facility.
- Supervised staff to ensure quality customer service was being provided in a timely manner.
- Provided feedback, coaching and development opportunities to team members as needed.
- Resolved customer complaints in a professional manner by utilizing problem-solving skills.
- Reported accidents, injuries and damages to supervisor.
Assistant Store Manager
Starbucks
Maple Valley, WA
04.2007 - 10.2022
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Developed, implemented and maintained inventory control systems to ensure accurate record keeping.
- Analyzed current processes and identified areas of improvement for better efficiency in the inventory management process.
- Performed regular cycle counts to maintain accuracy of inventory records.
- Tracked shipments from vendors for prompt resolution of any discrepancies or delays encountered during transit or delivery.
Education
Associate of Arts - Barbering
Rosstons Barber College
Anaheim, CA07-1982
Skills
- Guest Relations
- Professional Appearance
- Social Perceptiveness
- Problem-Solving
- Team Collaboration
- Effective Communication
- Time Management
Timeline
Guest Experience Host
Seattle Mariners
05.2022 - Current
Assistant Store Manager
Starbucks
04.2007 - 10.2022
Associate of Arts - Barbering
Rosstons Barber College
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