Jolene Rael-Baca
Albuquerque,NM
Summary
Dynamic professional with a proven track record in administrative and support roles across various sectors, including a notable tenure at USDA Forest Service. Excelled in maintaining confidentiality, ensuring compliance, and enhancing customer service. Skilled in conflict resolution and administrative tasks, adept at fostering teamwork and implementing effective solutions. Demonstrated ability to adapt, research, and provide critical support, achieving significant improvements in operational efficiency.
Overview
18
18
years of professional experience
Work History
Human Resources Assistant
USDA Forest Service
07.2022 - Current
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for multiple HR Departments.
- Researching, interpreting and adapting Human Resource regulations, polices and laws to provide substantive recommendations and advice to customers related to classification, resolving customer complaints and problems, and providing information to internal and external customers related to HR processes, procedures and systems.
Health Assistant
Nursing Services Inc
08.2013 - 05.2022
- Educated students on proper hygiene practices, promoting a healthy school environment.
- Collaborated with school nurses and staff to develop comprehensive health plans for students with chronic illnesses or special needs.
- Implemented effective strategies for managing medication administration within the school setting, adhering strictly to established protocols.
- Communicated effectively with parents regarding their child''s health concerns, fostering strong relationships between the school and families.
- Assuring health records are up to date
- Reduced the incidence of preventable complications by assisting with routine health screenings and assessments.
- Contributed to the creation of a safe and inclusive learning environment through ongoing collaboration with other educators and support staff members.
- Provided first aid and emergency care for students, ensuring prompt and appropriate response to incidents.
Residential Counselor
Sequel of NM
09.2010 - 04.2019
- Assisting in activities of daily living for children with Autism and other Behavioral disorders
- Implementing behavioral plans set for clients
- Assisting clients with coping skills
- Reduced conflicts among residents through effective communication and active listening skills.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
- Acted as a positive role model for residents, modeling healthy behavior and encouraging personal growth through both words and actions.
- Collaborated with multidisciplinary teams to ensure comprehensive care was provided to each resident.
Cashier
Macy’s Department Store
03.2008 - 06.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Administrative Assistant
Peoples Bank
06.2006 - 05.2007
- Organization and alphabetization of client files
- Answer and transfer of client phone calls
- Assuring guests were comfortable while waiting for loan officers and person bankers
Education
Bachelor of Science - Biology
University of Arizona
Tucson, AZ12-2026
Associate of Science - Science of Nursing
Carrington College
Albuquerque, NM02-2012
Skills
- Conflict resolution
- Team leadership skills
- Critical thinking
- Administrative Skills
- Maintaining files
- Accountability
- Analyze and Research
- Attention to Detail
- Customer Service
- Decision Making
- Flexibility
- Integrity/Honesty
- Interpersonal Skills
- Learning
- Oral Communication
- Reading Comprehension
- Reasoning
- Self-Management
- Stress Tolerance
- Teamwork
- Technical Competence
- Writing
References
- Mary Furr, Contact Center Supervisor HR Specialist, USDA Forest Service
505-944-8185, mary.furr@usda.gov
- Michelé Velasquez, HR Assistant, USDA Forest Service
575- 781-1182, m_shayy@hotmail.com
- Angelica Baca, Project Coordinator, Presbyterian Data & Analytics
505-252-2500, abaca89@phs.org
Accomplishments
Completion of National Emerging Leader Program
Timeline
Human Resources Assistant
USDA Forest Service
07.2022 - Current
Health Assistant
Nursing Services Inc
08.2013 - 05.2022
Residential Counselor
Sequel of NM
09.2010 - 04.2019
Cashier
Macy’s Department Store
03.2008 - 06.2009
Administrative Assistant
Peoples Bank
06.2006 - 05.2007
Bachelor of Science - Biology
University of Arizona
Associate of Science - Science of Nursing
Carrington College
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