Jolene Roxbury
Princeton,MN
Summary
Seasoned professional with a robust background at Central MN Mental Health Center, adept in client service and data entry proficiency. Excelled in enhancing customer support through effective communication and meticulous records management. Proven track record in policy development and crisis response, demonstrating exceptional organizational and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Representative Payee
Central MN Mental Health Center
Monticello, MN
01.2018 - Current
- Greeted customers and responded to inquiries in a timely manner.
- Provided customer service by answering product and service related questions.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
- Coordination with the Social Security Administration to service clients' needs.
- Court-Ordered Oath to Provide Representative Payee Services on Behalf of Social Security.
Medical Transcriptionist
Central MN Mental Health Center
Monticello, MN
01.2018 - Current
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures.
- Utilized multiple computer applications to complete work assignments accurately and efficiently.
- Conducted quality control checks on completed reports and corrected errors as needed.
- Maintained confidentiality of patient information according to HIPAA regulations.
ACT Unit Coordinator
Central MN Mental Health Center
Monticello, MN
01.2018 - Current
- Assisted in the development of unit policies and procedures.
- Conducted regular staff meetings to ensure continuity of care.
- Maintained accurate records and documentation for all patients in the unit.
- Assisted in resolving conflicts between staff members or departments.
- Respond to client mental health crises, de-escalation, and dispatch practitioners.
Education
Bachelor of Arts - Business Management
Western Governers University
RemoteSkills
- Telephone reception
- Customer support
- Client service
- Paperwork processing
- Data entry proficiency
- Records management
Timeline
Representative Payee
Central MN Mental Health Center
01.2018 - Current
Medical Transcriptionist
Central MN Mental Health Center
01.2018 - Current
ACT Unit Coordinator
Central MN Mental Health Center
01.2018 - Current
Bachelor of Arts - Business Management
Western Governers University
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