Jolenne Vilsena
Pine Hills
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Wendys Restaurant
Orlando
09.2018 - Current
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Good with cash control
- Inventory
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Delegated work to staff, setting priorities and goals.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
High School Diploma -
Maynard Evan’s High School
Orlando, FL05-2019
Skills
- Customer service
- Team management
- Inventory management
- Cash handling
- Staff training
- Effective communication
- Time management
Languages
Haitian
Professional
Timeline
Customer Service Manager
Wendys Restaurant
09.2018 - Current
High School Diploma -
Maynard Evan’s High School