Jolexi Carman
Madison
Summary
Proactive individual skilled in daily store operations and team development. Expertise in inventory management and operational efficiency, with a strong emphasis on coaching and quality assurance in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Store Manager
Blended
Madison
02.2024 - Current
- Supervised daily store operations, ensuring efficient workflow and optimal productivity.
- Established customer service standards and monitored staff compliance to maintain service quality.
- Managed opening and closing procedures, implementing process improvements to enhance efficiency.
- Coordinated staff schedules to maximize labor coverage and operational effectiveness.
- Trained employees on company policies, product knowledge, operational procedures, and sanitation standards.
- Addressed customer concerns promptly, resolving issues to maintain satisfaction and brand reputation.
- Monitored cash handling, inventory counts, and stock levels to reduce discrepancies and support operational needs.
- Fostered a positive team environment through strong staff communication and leadership.
- Prepared smoothies, smoothie bowls, fresh juices, and merchandise while maintaining health and food safety standards.
Delivery Driver
Dynasty II Chinese Food
Madison
12.2019 - 12.2023
- Delivered orders promptly, enhancing customer satisfaction through timely service.
- Communicated with customers about order status and delivery details effectively.
- Trained new drivers on delivery procedures and customer service standards, ensuring consistent service quality.
- Assisted in order preparation and assembly.
Customer Service Cashier
Carr Valley Cheese
Mauston
08.2018 - 04.2019
- Welcomed and engaged customers by answering product-related questions, enhancing their shopping experience
- Utilized POS system to handle customer cash and credit card transactions
- Arranged and replenished service desk displays and merchandise racks, ensuring an inviting store appearance
Education
High School Diploma -
Destinations Career Academy
McFarland06-2019
Skills
- Team leadership & development
- Employee training
- Staff scheduling
- Process improvement
- Customer service
- Inventory management
- Cash handling
- Sales forecasting & labor planning
- Food safety & compliance
Accomplishments
- Promoted from Barista to Assistant Store Manager in 9 months, and advanced to Store Manager one year later during a leadership transition.
Timeline
Store Manager
Blended
02.2024 - Current
Delivery Driver
Dynasty II Chinese Food
12.2019 - 12.2023
Customer Service Cashier
Carr Valley Cheese
08.2018 - 04.2019
High School Diploma -
Destinations Career Academy