Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Joli Fawzy

Westfield,IN

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Meijer
10.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Managed opening and closing duties for pharmacy.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.

Cashier

Walmart
08.2020 - 09.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.

Cashier

Dairy Queen
01.2020 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Built relationships with customers to encourage repeat business.

Education

Bachelor of Science - Health Services Management

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2028

High School Diploma -

Carmel High School
Carmel, IN
05.2022

Skills

  • Medication Dispensing
  • Prescription Filling
  • Drug safety
  • Answering customer questions
  • Insurance Billing
  • Insurance Verification
  • Drug Inventory Management
  • Processing payments
  • HIPAA
  • Supply Restocking
  • Pharmacology knowledge
  • Verifying orders
  • Patient education and counseling
  • Receiving incoming supplies
  • Order Verification
  • Labeling Accuracy
  • OTC Recommendations
  • Patient confidentiality
  • Customer Service
  • Prescription Filling and Labeling
  • Prescription Refill Fulfillment
  • Cash Handling
  • Customer service excellence
  • Customer Relations
  • Cash Register Operation
  • ID Verification
  • Refunds and exchanges
  • Payment Processing
  • Data Entry

Certification

  • CPhT - Certified Pharmacy Technician

Languages

Arabic
Native or Bilingual

Timeline

Pharmacy Technician

Meijer
10.2023 - Current

Cashier

Walmart
08.2020 - 09.2023

Cashier

Dairy Queen
01.2020 - 03.2020

Bachelor of Science - Health Services Management

Indiana University - Purdue University Indianapolis

High School Diploma -

Carmel High School
Joli Fawzy