Jolianna Stahlman
Westlake,Louisiana
Summary
Highly- motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills Adept at working effectively unsupervised and quickly mastering new skills. Friendly with a positive attitude and excellent customer services skills. Developed valuable skills in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Medical Records Clerk
Imperial Health Cardiovascular Clinic
Lake Charles, LA
08.2024 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
Host
Olive Garden
Lake Charles, LA
04.2024 - 07.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cashier/ Server
Brickhouse Creamry
Sulphur, LA
07.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Westlake High School
Westlake, LA05-2024
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- Document scanning
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
Accomplishments
- Trained and mentored employees.
Timeline
Medical Records Clerk
Imperial Health Cardiovascular Clinic
08.2024 - Current
Host
Olive Garden
04.2024 - 07.2024
Cashier/ Server
Brickhouse Creamry
07.2023 - 01.2024
High School Diploma -
Westlake High School