Jolie Acosta
Hermiston,OR
Summary
Dynamic Assistant Manager with a proven track record in enhancing customer satisfaction through effective conflict resolution and decision-making. Committed to improving store performance and team productivity.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Oasis Stop 'N Go
02.2010 - 10.2014
- Supervised daily operations to ensure optimal customer service and store performance.
- Developed staff training programs to enhance team productivity and service quality.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Analyzed sales trends to inform strategic decisions on promotions and product placement.
- Coordinated scheduling and staffing to align with peak business hours and operational needs.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
Education
GED -
Amarillo College
Amarillo, TX07-1991
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Staff supervision
- Retail operations
- Employee scheduling
- Conflict resolution
- Retail operations management
- Policy enforcement
- Sales reporting
- Employee performance evaluations
- Multitasking and organization
- Scheduling and planning
- Inventory management
- Product and service sales
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Oasis Stop 'N Go
02.2010 - 10.2014
GED -
Amarillo College
Drivers License
Have perfect driving record out of Idaho