Jolie dore
Alexandria,SD
Summary
Dynamic Assistant Manager with a proven track record at Smoothie King, enhancing customer satisfaction and streamlining operations. Excelled in staff management and operations management, fostering team leadership and problem-solving skills. Achieved notable improvements in service quality and efficiency, while mentoring staff and optimizing inventory control. Demonstrates exceptional customer service and decision-making abilities.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Smoothie King
01.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Sam Houston High School
Lake Charles04-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Goal setting
- Staff management
- Operations management
- Conflict resolution
- Sales strategies
Timeline
Assistant Manager
Smoothie King
01.2021 - 03.2024
High School Diploma -
Sam Houston High School
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