Summary
Overview
Work History
Education
Skills
Certifications
References
Timeline
CustomerServiceRepresentative

Jolie Holland

Customer Service Representative
Austin,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Remote Customer Service Executive

Rod Enterprise
Sugar Land, United States
09.2021 - Current
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Corresponded with delinquent customers to collect payments and make billing arrangements.
  • Informed customers of upcoming promotions and deals to boost sales.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Answered product and service questions, suggesting other offerings to attract potential customers.

Cashier Specialist/Bartender

Ramen Tatsy-ya Restaurant
Austin, TX
12.2019 - Current
  • Answered customer questions and helped find specific items.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Mentored new team members on sales software system operation.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Server

Scoreboard Sport Bar And Grill
Austin, TX
01.2019 - 12.2019
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Increased sales significantly by upselling higher-end products to customers.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

High School Diploma -

Kempner High School
Sugar Land, TX
01.2015 - 12.2019

Skills

Dependable and Responsible

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Certifications

  • Food Handlers
  • TABC

References

  • Rocio Rodriguez -Rod Enterprise. CEO.

Tel: 956-466-0796

  • Epiphany Kidwell- Ramen Tatsu-ya Research. General Manager

Tel: 512-917-2670

  • Nick Moreno- Ramen Tatsu-ya and Domo Alley Gato. General Manager.

Tel: 210-410-7139



Timeline

Remote Customer Service Executive

Rod Enterprise
09.2021 - Current

Cashier Specialist/Bartender

Ramen Tatsy-ya Restaurant
12.2019 - Current

Server

Scoreboard Sport Bar And Grill
01.2019 - 12.2019

High School Diploma -

Kempner High School
01.2015 - 12.2019

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Jolie Holland Customer Service Representative