Jolie Jennings
Sparta,NJ
Summary
Proven Administrative Assistant with a track record of enhancing office efficiency and customer satisfaction at Newton-Sparta Pediatric Dentistry And Orthodontics. Expert in data entry and customer relations, significantly improved document organization and client service. Skilled in Microsoft Word and adept at fostering professional relationships, demonstrating exceptional time management and office administration abilities.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Newton-Sparta Pediatric Dentistry And Orthodontics
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff, greeting patients, making appointments, and moving appointments.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Restaurant Hostess
Asiand Island
02.2022 - 08.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
Education
High School Diploma -
Sparta High School
Sparta, NJ06.2027
Bachelor of Arts - Psychology
Rutgers University
New Brunswick 05.2027
Skills
Customer Service
Data Entry
Computer Skills
Office Administration
Administrative Support
Time Management
File Organization
Customer and client relations
Filing
Customer Relations
Scheduling
Microsoft Word
Scheduling and calendar management
Database entry
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Newton-Sparta Pediatric Dentistry And Orthodontics
05.2024 - Current
Restaurant Hostess
Asiand Island
02.2022 - 08.2023
High School Diploma -
Sparta High School
Bachelor of Arts - Psychology
Rutgers University
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