Summary
Overview
Work History
Education
Skills
Timeline
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Jolie Pierre-Louis

Richmond Hill,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

St. John's University Call Center
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Retail Sales Associate

TJX Companies
06.2023 - 08.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Science - Communications Arts

St. John's University
Jamaica, NY
05.2026

Skills

  • Account Updating
  • Complaint Resolution
  • Report Generation
  • Data Collection
  • Idea Brainstorming
  • Content Creation

Timeline

Customer Service Representative

St. John's University Call Center
10.2023 - Current

Retail Sales Associate

TJX Companies
06.2023 - 08.2023

Bachelor of Science - Communications Arts

St. John's University

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Jolie Pierre-Louis