Jolie Tubergen
Spring Lake
Summary
Outgoing Customer Service Team Lead experienced in enhancing customer satisfaction and streamlining operations. Achieved operational efficiency through effective problem-solving and team communication. Focused on mentoring team members, addressing escalated concerns, and optimizing processes to support objectives.
Overview
2027
2027
years of professional experience
Work History
Customer Service Team Lead
Great Harvest Bread Co.
Grand Haven, MI
2023 - Current
- Performed cleaning rituals after each shift, ensuring a clean work environment and customer environment
- Trained and mentored team members on effective communication and problem-solving strategies.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Implemented process improvements to enhance efficiency in order fulfillment and customer interactions.
- Supervised daily operations, ensuring optimal customer service and product quality.
- Managed scheduling and staffing to maintain coverage during peak service hours.
- Monitored inventory levels, coordinating with suppliers to ensure product availability.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
Cleaner
Action Chiropractic Clinic
Grand Haven, MI
2021 - Current
- Cleaned an entire office building alone, once a week unless in need of more.
- Used special cleaning supplies for specific work tools, in this case leather "beds", where patients lay during appointments.
- Executed thorough disinfecting procedures in treatment rooms and common areas to prevent infection.
- Maintained cleanliness and organization of clinic areas to promote a hygienic environment.
- Utilized cleaning supplies and equipment according to safety protocols and best practices.
- Assisted in restocking supplies and ensuring adequate inventory levels for daily operations.
- Implemented efficient cleaning routines that enhanced overall clinic presentation and client satisfaction.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained cleanliness and organization of office spaces, ensuring a welcoming environment.
- Operated cleaning equipment safely and efficiently to uphold hygiene standards.
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Identified and reported maintenance issues to ensure swift resolution and maintain facility integrity.
- Vacuumed and mopped floors to remove dirt and debris and maintain clean and safe a clean and safe work environment.
Private Nanny
Private Client
Nunica, MI
2023 - 2026
- Created a clean and fun workspace for kids of different ages and learning abilities.
- Washed dishes, did laundry, cleaned bathrooms, washed floors, swept, vacuumed etc.
- Fostered positive relationships with children to enhance emotional well-being and social skills.
- Communicated effectively with parents regarding daily progress and developmental milestones.
- Implemented effective behavior management strategies to promote discipline and respect.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Supervised daily activities and ensured safety for children in the home environment.
- Supervised daily activities and ensured safety for children in the home environment.
- Managed transportation for children to and from school and extracurricular events.
- Maintained organized schedules for playdates, appointments, and family events.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned the the home after activities by picking up toys and straightening up the play room.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Led indoor and outdoor activities to entertain and occupy children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
- Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Assisted with homework and school projects, fostering a love for learning in the children.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
- Supported emotional growth by helping children navigate conflicts with empathy and understanding while teaching problem-solving skills.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Education
High School Diploma -
Grand Haven High School
Grand Haven, MI05.2025
Skills
- Customer service excellence
- Customer satisfaction
- Service quality
- Effective phone communication
- Team member coaching
- Time management
- Attention to detail
- Multitasking and organization
- Staff training
- Team collaboration
- Team collaboration
- Adaptability
- Dependable work ethic
- Policy enforcement
- Problem-solving
- Adaptability and flexibility
- Communication etiquette
Timeline
Customer Service Team Lead
Great Harvest Bread Co.
2023 - Current
Cleaner
Action Chiropractic Clinic
2021 - Current
Private Nanny
Private Client
2023 - 2026
High School Diploma -
Grand Haven High School