Joliena Burns
Jacksonville,FL
Summary
Agribusiness Diploma
-Business Analysis Program Completer 2018
Social Media & Communications
-Social Media Advertising, Mainstream Media Advertising
Microsoft Office Completion
Accounting Certification
Family Matters Certification
Overview
1
1
year of professional experience
Work History
BDC Representative
Jacksonville Chrysler Jeep Dodge Ram
07.2024 - Current
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
Cashier
Jacksonville Chrysler Jeep Dodge Ram
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Front Desk/Receptionist
The Cleaners
05.2024 - 07.2024
- Professional Dry Cleaners on Penman Road, Schedule Availability, Redirect Phone Messages, Cash Management
VPK Teacher Assistant
Baymeadows Baptist Day School
03.2024 - 05.2024
- Teacher Assistant and Extended Care, Monitor students, Materialize Nutrition Guides, Demonstrate Leadership as a Role Model
Cashier
Publix
10.2023 - 03.2024
- Cash Management, Customer Service, Utilize POS Systems for Cash Transactions
Education
High School Diploma -
DeWitt High School
05.2018
Skills
- Quick Learner
- Critical Thinking
- Teamwork
- Customer Service
- Computer Literacy
Accomplishments
- Microsoft Office Completion, 02/01/17, 04/01/18
- Accounting Certification, 04/01/17, 05/01/18
Projects
Agribusiness Diploma, 01/01/17, 04/01/18 Business Analysis Program Completer, 2018 Social Media and Communications Class, 01/01/17, 05/01/20 Social Media Advertisement, Mainstream Media Advertisements
Hobbies and Interests
- Creative Writing
- Art
- Music
- Foreign Language Studies
- Reading
Timeline
BDC Representative
Jacksonville Chrysler Jeep Dodge Ram
07.2024 - Current
Cashier
Jacksonville Chrysler Jeep Dodge Ram
07.2024 - Current
Front Desk/Receptionist
The Cleaners
05.2024 - 07.2024
VPK Teacher Assistant
Baymeadows Baptist Day School
03.2024 - 05.2024
Cashier
Publix
10.2023 - 03.2024
High School Diploma -
DeWitt High School
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