Anna Spirito
Waretown,NJ
Summary
Detail-oriented BDC Service Representative skilled in managing high-volume tasks with efficiency. Focused on customer relationship management and data accuracy, while resolving conflicts to enhance departmental operations. Strong communication, time management, and problem-solving abilities support positive client interactions and optimize workflow.
Overview
6
6
years of professional experience
Work History
BDC Sales Representative
Gold Coast Cadillac
Oakhurst, New Jersey
12.2025 - 04.2026
- Guided customers in selecting vehicles aligned with their needs and preferences, enhancing customer satisfaction.
- Managed customer inquiries through phone calls, emails, and in-person interactions.
- Cultivated strong relationships with clients, contributing to increased customer loyalty and retention.
- Executed regular follow-ups with prospects, facilitating timely deal closures.
- Collaborated with the finance team to facilitate customer loan applications and approvals.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Participated in sales training sessions to improve product knowledge and sales techniques.
BDC Sales Representative
Keyport Kia
Keyport, New Jersey
07.2025 - 11.2025
- Generated new sales leads through cold calling and networking activities.
- Cultivated strong customer relationships that led to increased sales opportunities and client loyalty.
- Engaged customers in conversation to effectively assess needs and tailor solutions, resulting in higher customer satisfaction.
- Maintained up-to-date knowledge of vehicle features, specifications, and market trends.
- Attended sales training sessions to enhance product knowledge and refine sales techniques, contributing to improved customer interactions.
BDC Sales Representative
Sansone Auto Mall Route 66
Neptune City, New Jersey
04.2025 - 07.2025
- Assisted customers in selecting vehicles based on their preferences and needs.
- Managed customer inquiries through phone, email, and in-person interactions.
- Leveraged CRM systems to track sales leads and customer interactions, ensuring effective follow-up.
- Collaborated with sales team to streamline sales process, enhancing overall efficiency.
- Cultivated strong customer relationships, leading to increased sales.
- Conducted follow-up communications to maintain customer relationships post-purchase.
BDC Service Representative
Honda Of Toms River, NJ
Toms River, New Jersey
06.2023 - 08.2024
- Handled customer inquiries via phone and email to ensure timely resolution.
- Coordinated service appointments to optimize technician schedules.
- Collaborated with service advisors to enhance customer satisfaction.
- Educated customers on vehicle maintenance to promote informed decision-making.
- Conducted follow-ups with customers post-service to gather feedback and enhance satisfaction.
- Utilized dealership management software to track service requests.
- Performed data entry of customer information into computer system.
Sales Cashier
Pine Belt Nissan
Toms River, New Jersey
08.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer and maintained accurate cash balance throughout shifts.
- Greeted customers and identified needs through detailed questions to provide tailored service.
- Resolved customer complaints efficiently, ensuring satisfaction and repeat business.
- Trained new cashiers on procedures and customer service standards to enhance team performance.
- Maintained cleanliness and organization of the cashier area for smooth operations.
Self-Check Supervisor/Cashier
Stop & Shop
Brick, NJ
03.2020 - 12.2022
- Assisted customers at Self Check registers, improving overall shopping experience.
- Cultivated strong customer relationships, resulting in increased repeat business.
- Promoted a respectful and considerate work environment for employees and customers.
Education
High School Diploma - General Studies
Toms River High School North
Toms River, NJ07-2019
Cosmetology License - Cosmetology Program
Ocean County Vocational Technical School
Brick, NJ06-2019
Skills
- CRM utilization
- Sales tracking
- Lead nurturing
- Customer Focused
- Effective communication
- Relationship building
- Problem solving
- Quick Learner
- Adaptable
- Flexible
- Self-Motivated
- Hard Working
Awards And Acknowledgements
Licensed Cosmetologist, 12/21, Completed required hours, training and passed professionalization test to achieve Cosmetology-Hair Stylist license operating in the State of New Jersey.
Timeline
BDC Sales Representative
Gold Coast Cadillac
12.2025 - 04.2026
BDC Sales Representative
Keyport Kia
07.2025 - 11.2025
BDC Sales Representative
Sansone Auto Mall Route 66
04.2025 - 07.2025
BDC Service Representative
Honda Of Toms River, NJ
06.2023 - 08.2024
Sales Cashier
Pine Belt Nissan
08.2022 - 08.2023
Self-Check Supervisor/Cashier
Stop & Shop
03.2020 - 12.2022
High School Diploma - General Studies
Toms River High School North
Cosmetology License - Cosmetology Program
Ocean County Vocational Technical School