Jolissa Nozier
Hartford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Services
Hartford Hospital
Hartford, CT
08.2022 - Current
- Answered constant flow of more than 80 calls on average daily with minimal wait times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Pharmacy Technician
CVS Pharmacy
Hartford, CT
04.2020 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed cash, card and check transactions to complete customer purchases.
Retail Store Associate
CVS Pharmacy
Yonkers, NY
08.2019 - 03.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Tutor
Recitation Leader
Dobbs Ferry, NY
04.2019 - 12.2019
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials for 10 students during interim.
- Conducted group tutoring sessions to help students engage active learning and critical thinking skills.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
Assistant
Roses Blooming Daycare
Yonkers, NY
06.2018 - 08.2018
- Kept children between ages of 3 months and 4 years safe and secure with vigilant oversight.
- Applied positive behavior management techniques to enhance social interactions and emotional development for children ages 0-4 years.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Promoted learning and social development through structured and unstructured playtime.
Assistant
Dean Office
Dobbs Ferry, NY
09.2017 - 12.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
Private Child Caregiver
Private Family
The Bronx, NY
06.2017 - 08.2017
- Implemented daily routines and activities to stimulate and engage children ages 6 months to 8 years.
- Documented children's growth and development.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
File Clerk & Office Assistant
Family Urology Practice PC
Hastings-On-Hudson, NY
08.2015 - 11.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
Education
Phlebotomy Certification Program - Phlebotomy Technician
Manchester College
Manchester, CT01.2023
Bachelor of Science - Biology
Mercy College
Dobbs Ferry, NY05.2021
Skills
- Data Entry
- Critical Thinking
- Call Triaging
- Customer Relationship Management
- Microsoft Office Proficient (Excel, Word, and PowerPoint)
- Front Office Support
- Complaint Resolution
- Product and Service Solutions
- Supply Restocking
- Insurance Billing
- Prescription Filling
Certification
- WCC Student Involvement (Leadership Development Day)
- CPR license certified
- Spring 2017, Fall 2018, Spring 2019, Fall 2019 Honors Roll certificate
- McNair Scholar Research program Summer 2019-2020
- Phlebotomy
Leadership Experience
ECHN Medical Group | November 2022 - January 2023
- Conducted bi-weekly phlebotomy procedures for patients.
Mercy College Second Year Council | October 2018 - May 2019
- Organized club materials and files.
- Monitored and documented member attendance.
- Recorded bi-weekly meeting minutes.
Mercy College Science Club | September 2018 - May 2019
- Monitored and documented member attendance.
- Distributed weekly meeting minutes.
- Assisted Club President in creating marketing materials for events.
Blood Drive Donor Unit, Dobbs Ferry, NY | October 2017 - 2018
- Assisted in logging in patients.
- Transported and supervised patients during blood donation.
St. Joseph Hospital, Yonkers, NY | March 2015 - April 2015
- Volunteered as a shadow for physicians and nurses.
Languages
Haitian Creole
Native or Bilingual
Spanish
Professional Working
English
Native or Bilingual
Timeline
Guest Services
Hartford Hospital
08.2022 - Current
Pharmacy Technician
CVS Pharmacy
04.2020 - Current
Retail Store Associate
CVS Pharmacy
08.2019 - 03.2020
Tutor
Recitation Leader
04.2019 - 12.2019
Assistant
Roses Blooming Daycare
06.2018 - 08.2018
Assistant
Dean Office
09.2017 - 12.2017
Private Child Caregiver
Private Family
06.2017 - 08.2017
File Clerk & Office Assistant
Family Urology Practice PC
08.2015 - 11.2015
Phlebotomy Certification Program - Phlebotomy Technician
Manchester College
Bachelor of Science - Biology
Mercy College