Jolissa Robinson
Customer Service Representative
Florence,SC
Summary
To obtain a position in the customer service field. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Assurant
06.2018 - Current
- Answering or making calls to clients to learn about and address their needs, complaints, and other issues with products or services
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Building lasting relationships with clients and other call center team members based on trust and reliability
- Utilizing software, databases, scripts, and tools
- Taking part in training and other learning opportunities to expand knowledge of company and position
- Adhering to all company policies and procedures.
Server
Cracker Barrel
03.2014 - 10.2018
- Taking food and drink orders
- Deliver food and drinks to the customers
- Answer questions about items on the menu, services, and company policies
- Patience, attentiveness, clear communication skills, and knowledge of the products.
Shift Manager
Bojangles' Restaurants, Inc
05.2011 - 01.2014
- Basic math skills
- Excellent interpersonal communication
- Ability to effectively manage my time and prioritize tasks
- Professional telephone etiquette
- Capable of leading in a busy environment
- Able to work under pressure in a fast-paced environment
- Following all operational procedures for cash handling, health, and safety.
Education
Diploma - General Studies
Wilson High School
Florence, SC06.2009
Skills
- Paperwork Processing
- Complaint Resolution
- Consultative Sales
- Account Updating
Timeline
Customer Service Representative
Assurant
06.2018 - Current
Server
Cracker Barrel
03.2014 - 10.2018
Shift Manager
Bojangles' Restaurants, Inc
05.2011 - 01.2014
Diploma - General Studies
Wilson High School