Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jolissa Young

Arverne

Summary

Experienced with comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services. Track record of fostering positive client relationships and achieving measurable improvements in client well-being.

Overview

4
4
years of professional experience

Work History

Case Manager

Samaritan Daytop Village
03.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Receptionist

Stand up MRI
03.2024 - Current
  • Greeted visitors warmly and ensured they had a positive experience.
  • Answered phones professionally in accordance with organizational protocols.
  • Handled cash and credit card payments with accuracy.
  • Scheduled appointments and maintained and updated appointment calendars.

Case Planner

Adecco
04.2021 - 02.2023
  • Maintained case history records and prepared reports.
  • Interviewed clients individually, in families, or in groups, assessing situations, capabilities, and problems to determine services required to meet needs.
  • Referred clients to community resources for services, such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance, and provided concrete information, such as where to go and how to apply.
  • Utilized advanced microsoft excel skills to efficiently create pivot tables and pivot recordings.

Education

Bachelor of Arts - Psychology

York College of The City University of New York
New York, NY
06.2019

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York
New York, NY
06.2015

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Languages

Spanish
Full Professional

Timeline

Case Manager

Samaritan Daytop Village
03.2025 - Current

Receptionist

Stand up MRI
03.2024 - Current

Case Planner

Adecco
04.2021 - 02.2023

Associate of Arts - Liberal Arts And General Studies

Borough of Manhattan Community College of The City University of New York

Bachelor of Arts - Psychology

York College of The City University of New York

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