Jollymar Castillo
Hazleton,PA
Summary
Proactive Resident Life Assistant with a focus on effective communication and emergency response. Experienced in health monitoring and team collaboration, contributing to a safe and supportive living environment for residents.
Overview
5
5
years of professional experience
Work History
Resident Life Assistant
Providence Place Senior Living
Drums, Pennsylvania
06.2023 - Current
- Assisted residents with daily living activities and personal care needs.
- Communicated effectively with families regarding resident needs and updates.
- Provided support during emergencies, ensuring resident safety and comfort.
- Observed and reported changes in residents' health or behaviors to appropriate personnel.
- Assisted in maintaining a clean and organized living environment for residents.
- Conducted regular rounds of residence halls to ensure safety protocols are being followed.
Cashier
Walmart
Wilkes-Barre, Pennsylvania
10.2021 - 12.2021
- Processed customer transactions efficiently using register systems.
- Handled cash, credit, and return transactions accurately.
- Assisted customers with product inquiries and store locations.
- Trained new cashiers on register operations and store policies.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Supervisor
CVS Pharmacy
Hazleton, Pennsylvania
01.2021 - 08.2021
- Supervised daily operations and staff performance in a fast-paced retail environment.
- Trained new employees on customer service standards and store procedures.
- Managed inventory levels, ensuring product availability and organization.
- Implemented loss prevention strategies to minimize shrinkage and theft.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
Associate of Applied Science - Practical Nursing
Fortis Institute
Scranton, PA12-2025
Skills
- Patient care
- Effective communication
- Emergency response
- Health monitoring
- Team collaboration
- Personal hygiene assistance
- Time management
- First aid and CPR
- Assertiveness
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Resident Life Assistant
Providence Place Senior Living
06.2023 - Current
Cashier
Walmart
10.2021 - 12.2021
Supervisor
CVS Pharmacy
01.2021 - 08.2021
Associate of Applied Science - Practical Nursing
Fortis Institute