Jolva Garin

I work in both front and back office roles, managing patient check ins and check outs, verifying insurance coverage, and collecting applicable deductibles and copays. I handle phone calls, schedule appointments, and ensure patients receive necessary follow up care and referrals. In the back office, I room patients, record vital signs, perform required testing before and after the physician visit, and assist with trigger point, Hyalgan, and joint injections. I assist patients with intake forms and medical history documentation and implement electronic health record updates to enhance data accuracy. I have trained new staff on office procedures and patient interaction techniques and streamlined patient flow processes to improve overall clinic efficiency. I also oversee the release of medical records in compliance with HIPAA regulations, ensuring all documentation is accurate and complete prior to distribution.

Assisted patients with completing intake forms and accurately documenting medical histories, while efficiently scheduling appointments and coordinating subsequent care. Maintained proper inventory levels of medical supplies to support daily operations and ensured readiness for patient care. Provided consistent support to healthcare providers during examinations and procedures, contributing to smooth and effective clinical workflows.

Cross trained Medical Assistant with experience in front and back office operations in a fast-paced urgent care setting. Skilled in patient intake, recording vital signs, clinical testing, patient check-in, insurance verification, and copay collection. Experienced in documenting medical histories, scheduling appointments, and coordinating patient follow ups. Maintained medical supply inventory and supported providers during examinations and procedures. Known for promoting efficient patient flow, delivering high quality care, and assisting with a wide range of clinical tasks. Volunteered temporarily to provide additional patient care support and strengthen team operations.

Educated patients on medication instructions and care protocols clearly.