JoLynn Chisholm
Haslet
Summary
Detail-oriented Emergency Communications Dispatcher with expertise in crisis management and effective communication. Proven ability to train and mentor new dispatchers, enhancing team performance in high-pressure environments.
Dedicated professional with extensive experience in emergency communications. Known for accuracy and precision in managing critical situations, ensuring seamless collaboration between first responders and public safety agencies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
NWECC
Lake Worth, TX
12.2023 - Current
- Managed incoming emergency calls, prioritizing dispatch based on urgency and operational protocols.
- Monitored real-time data systems to track unit locations and resource availability during emergency situations.
- Trained new dispatchers on standard operating procedures and effective communication techniques in high-pressure environments.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Emergency Communications Dispatcher
Saginaw Police Department
Saginaw, TX
04.2023 - 12.2024
- Coordinated communication between first responders and public safety agencies to ensure efficient incident response.
- Utilized advanced call-handling software to log incidents accurately and maintain detailed records for future reference.
- Implemented process improvements to enhance workflow efficiency and reduce response times during critical incidents.
- Conducted regular system checks to ensure optimal functionality of communication equipment and technology resources.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Managed incoming emergency calls, prioritizing dispatch based on urgency and operational protocols.
Emergency Communications Dispatcher Supervisor
Sansom Park Police Department
Sansom Park,TX
11.2017 - 04.2023
- Managed emergency calls, assessing situations to prioritize responses effectively.
- Coordinated communication between law enforcement and emergency services to ensure rapid response.
- Trained new dispatchers on protocols, software systems, and emergency procedures.
- Implemented process improvements to enhance operational efficiency and response times.
Emergency Communications Dispatcher
Westover Hills Police Department
Westover Hills, TX
01.2015 - 11.2017
- Collaborated with management on strategic initiatives aimed at improving dispatch operations and service delivery standards.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
Emergency Communications Dispatcher
Sansom Park Police Department
Sansom Park, TX
08.2012 - 01.2015
- Maintained proficiency in operating various emergency communication systems, ensuring seamless interagency coordination.
- Supported public safety efforts by accurately documenting incident details and following established protocols for reporting purposes.
- Streamlined communication between first responders and the public through accurate relaying of critical information.
- Enhanced emergency response times by efficiently prioritizing and dispatching calls for service.
Education
High School Diploma -
Azle High School
Azle, TXSkills
- Information gathering
- Memory retention
- Accuracy and precision
- Typing speed
Certification
- CTO - Communications Training Officer
- Licensed Master Telecommunicatort
Timeline
Emergency Communications Dispatcher
NWECC
12.2023 - Current
Emergency Communications Dispatcher
Saginaw Police Department
04.2023 - 12.2024
Emergency Communications Dispatcher Supervisor
Sansom Park Police Department
11.2017 - 04.2023
Emergency Communications Dispatcher
Westover Hills Police Department
01.2015 - 11.2017
Emergency Communications Dispatcher
Sansom Park Police Department
08.2012 - 01.2015
High School Diploma -
Azle High School