Jomaline Arce
Sitka,AK
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Pizza Express. Expert in cash handling and guest engagement, consistently delivering memorable dining experiences. Recognized for cultivating relationships with regular customers and effectively managing high-pressure situations to ensure seamless service.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Server
Pizza Express
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Personal Banker
First National Bank of Alaska
Sitka, AK
01.2020 - 04.2022
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Banker
Northrim Bank
Sitka, AK
05.2018 - 03.2019
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
Education
High School Diploma -
Sitka High School
Sitka, AK05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Safe food handling
- Team collaboration
- Professional appearance
- Hospitality service expertise
Timeline
Server
Pizza Express
10.2024 - Current
Personal Banker
First National Bank of Alaska
01.2020 - 04.2022
Banker
Northrim Bank
05.2018 - 03.2019
High School Diploma -
Sitka High School