Jomar Santiago

• Resolved customer complaints with empathy, improving satisfaction and retention rates.
• Managed inbound customer inquiries, ensuring accurate information delivery and support.
• Utilized CRM software for tracking interactions, enhancing customer relationship management.

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• Built and maintained relationships with clients through regular follow-ups and personalized service.

• Led and managed group of children, fostering confidence and excitement for participation in activities.
• Designed and organized engaging games and activities to promote physical movement, teamwork, and enjoyment.
• Monitored and evaluated athlete progress, providing constructive feedback for improvement.

• Assisted residents, guests, and visitors with needs by answering questions and resolving concerns, fostering a welcoming environment.
• Addressed and resolved issues, including resident complaints, maintenance requests, and visitor concerns.
• Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.

• Demonstrated endurance and strength in executing rescues, performing repetitive physical tasks, and maintaining alertness during extended periods.
• Enforced water safety rules and guidelines to prevent accidents and ensure a secure environment for patrons.