Jomary Colon
Orlando
Summary
Dynamic Department Manager at Nordstrom with a proven track record in enhancing customer satisfaction and optimizing team performance. Skilled in staff management and training, I foster a collaborative environment that drives productivity and resolves conflicts effectively. Committed to continuous improvement, I successfully implemented training programs that significantly reduced onboarding time.
Overview
18
18
years of professional experience
Work History
Department Manager
Nordstrom
02.2015 - Current
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Store Manager
Payless ShoeSource Inc.
09.2007 - 07.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Secondary Amalia Mar in
San Juan, PR05-2003
Skills
- Customer service
- Team leadership
- Hiring and training
- Motivational leadership
- Team development
Languages
Spanish
Full Professional
Timeline
Department Manager
Nordstrom
02.2015 - Current
Store Manager
Payless ShoeSource Inc.
09.2007 - 07.2014
High School Diploma -
Secondary Amalia Mar in
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