Jomary Gomez Martin
Jacksonville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Walmart
Jacksonville, FL
05.2005 - 12.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Science - Medical Social Work
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual
San Juan, PR05-2022
Skills
- Account Updating
- Data Entry
- Call Management
- Scheduling
- Product Knowledge
- Paperwork Processing
- Data Collection
- Report Generation
- Complaint Resolution
- Problem-Solving Abilities
Languages
Spanish
Full Professional
English
Professional
Timeline
Customer Service Representative
Walmart
05.2005 - 12.2023
Bachelor of Science - Medical Social Work
Sistema Universitario Ana G. Mendez: Universidad Ana G. Mendez - Campus Virtual