Jomelin Castillo
East Stroudsburg,PA
Summary
Skilled in customer service and equipment operation, I excelled at Kalahari Resorts Poconos by enhancing guest experiences and ensuring safety. My proactive approach in resolving disputes and maintaining cleanliness contributed to a positive atmosphere. Demonstrating strong guest relations and safety awareness, I consistently prioritized visitor satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Ride Attendant
Kalahari Resorts Poconos
08.2023 - Current
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Developed strong problem-solving skills by addressing guest complaints and resolving disputes calmly and professionally.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Upheld high standards of cleanliness throughout the park, keeping walkways clear of debris and hazards for guest safety.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Gained expertise in operating multiple types of amusement rides while adhering to strict safety guidelines set forth by the company.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sales Associate
Great Wolf Lodge
01.2023 - 04.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Health Sciences
Northampton Community College
2411 Route 715 Tannersville, PA 1837206-2027
Skills
- Customer Service
- Safety awareness
- Cleanliness Maintenance
- Equipment Operation
- Guest Relations
- Safety Procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Ride Attendant
Kalahari Resorts Poconos
08.2023 - Current
Sales Associate
Great Wolf Lodge
01.2023 - 04.2023
Associate of Science - Health Sciences
Northampton Community College
Similar Profiles
Keith BoswellKeith Boswell
Cashier at Kalahari Resorts PoconosCashier at Kalahari Resorts Poconos
Grace CallesGrace Calles
Cashier at Kalahari Resorts PoconosCashier at Kalahari Resorts Poconos
PAOLA A DIAZ ALVARADOPAOLA A DIAZ ALVARADO
Lifeguard at Kalahari Resorts PoconosLifeguard at Kalahari Resorts Poconos